[Resolved] HP India — HP Laptop - 14s-cf3047tu replacement of MotherBoard

[Resolved] HP India — HP Laptop - 14s-cf3047tu replacement of MotherBoard

S shreeram shenoy

Brand new laptop bought in August 2020, has issues with motherboard in Sept 2020. Case Id [protected], [protected] Date of issue raised[protected], The Bios was only getting updated in a loop, with restart of laptop and again update of bios, video uploaded. I was asked to go to a service center TVS electronics, Goregaon, Mumbai where the engineer said that motherboard needs to replaced. IN/NBD/DEPO/HP Laptop 14s-cf3047TU/win10/*Hardware Issues/Mother Board/No Power Motherboard was supposed to be replaced, yet there is no engineer who has attended the case. No one from the service center picks the call nor I get any replies. The mobile numbers are switched off Neither Mr Sagar Bhalerao, Mr R RajKumar the co-ordinators from HP pick your calls. This is harassment of the customer from HP for a product which is in warranty. +1 videos Was this information helpful? No (0) Yes (0)
Aug 14, 2021 Complaint marked as Resolved HP India customer support has been notified about the posted complaint. Sep 23, 2020 Updated by shreeram shenoy I got a reply for the email I sent to TVS electronics ID manager saying Hello Sir, Case is Pending for MBD and Below is the SO number. [protected] Please let me know what does this mean and how much more time will be taken. Verified Support Sep 23, 2020 HP India Customer Care's response Dear Customer, Thanks for getting in touch. Sorry to hear that and I appreciate you bringing this to my attention. I've asked the service team to contact you asap. I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) Please visit the HP Support Forum www.hp.com/supportforum for further help. Thank you for your support
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shreeram shenoy

I got a reply for the email I sent to TVS electronics ID manager saying

Hello Sir,

Case is Pending for MBD and Below is the SO number.

[protected]

shreeram shenoy

hi,

Mr R RajKumar nor the service center picks the calls the issue is still not resolved inspite of giving reminders on email and trying to reach the respective people on phone.

shreeram shenoy

I have still not got any call from anyone in HP or TVS. When I spoke to support team at 7pm IST today Mr Sayan and Mr Avishek they said they would get back to me in 1 hour. I have still not got any calls. The quality of HP product and the after sales service is so bad and pathetic I will make sure I highlight this to all the people around on social media so that people will think 2 before buying any of your product.

Rashi sarnobat's reply, Oct 4, 2020

In my warranty period my laptop screen was blank and hp person came to repaired it they spoil other parts also...we are send 2 mails but not received any revert and no body contacted us...mr sagar bhalerao is not picking up the call ...this people harassed a lot

shreeram shenoy's [Complaint's author] reply, Oct 5, 2020

Ohh that Mr Sagar Bhalerao and Mr R Rajkumar his boss are 2 guys from HP who never pick calls.

shreeram shenoy

This is 3rd class service of HP where they are neither bothered to call the customer nor there is any time for getting the issue resolved. I have till date not received any call nor the service center guys are picking the call, my laptop is shut since the last 1 month due to which my job is at stake.