About 3 months back I purchased a laptop from HP’s Authorized showroom located at Calicut.
The laptop is working fine but there is a small black spot on its screen. I tried to clean it but found that the dirt is from inside, as we know that we are not authorized to open the glass as it voids warranty.
So I took the laptop to the authorized service center who after inspection said that the glass could not be opened as it is molded, they will escalate the fungus issue with the HP representatives, along with some snaps of the same for better understanding.
After a week's wait, I got the reply today that this would not be covered by HP warranty.
Funny is it not.
The lap top which has got 2 years of warranty does not cover this major manufacturing defect. If they had manufactured the laptop according to higher standards will the fungus ever occur inside the screen, or do HP thinks that I am running some sort of fungus culture in my house.
The guys at your support center says that this display is molded then how did this fungus occur, it is your mistake, you have to replace it at the earliest to stop further escalation of this issue.
What is the use of having a warranty ?
Or give me a satisfying answer that this was my mistake, I will accept it.
For your information this is the 8th laptop which I have purchased till now and the 3rd one from HP, I never had any problem of this sort before.
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