HP India — Hp laptop not working | |||||
I have purshased hp laptop model 15-ac 179 tx serial no cnd6105hbp from sri vari systems& web solutions, thirumangalam, chenn 600101 on 25/07/2016. laptop is not working from 26/07/2016. the above company as told they are sole distributor for chenni. i dout whether they have sold original laptop or duplicate. i also dout about the companys geniunity. please rectify the defect in laptop or supply new one. t. prabhakar, t!, power tower, 91, arcot road, chennai 600092. cell no [protected]. email id [protected]@yahoo.co.in Was this information helpful? | |||||
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HP India customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
please ban your so called distributor namely sri vari systems&web solution, welcome colony, tirumangalam (cellno [protected] venkatesh), chennai 600110 for suppling duplicate hp laptop. this company owner is very adament in responding to complaints and not taking any action to recify the fault. please replace hp laptop supplied by this company or refund amount of rs 50000 towards the cost of hp lp top purchased.
HP India Customer Care's response, Aug 5, 2016
Verified Support
Hello Ramalingam Prabhakar,
Please be informed out relevant team is working on the case and as per your request will contact you on 6th August 2016.
I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（www.hp.com/supportforum ） for further help. Thank you for your support.
Please be informed out relevant team is working on the case and as per your request will contact you on 6th August 2016.
I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（www.hp.com/supportforum ） for further help. Thank you for your support.
As already complained please inform whether sri vari system& web solution is your authourised distributor for chennai. the company adress is welcome colony, tirumangalam, chennai 600110(cell no [protected] venkatesh). they are telling lot of lies to all customers and selling duplicate Hplaptop. please ask them to take back laptop and refund the amout of rs 50000 paid by me on 24/07/2016 and laptop supplied on25/07/2016. Otherwise i will go to consumer court and file complaint with chennai police commissiner. prabhakar sundaram.
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Thank you for your post and my apology for the inconvenience caused.
I've forwarded your comments to the relevant HP team. Someone will be in touch soon.
I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.