HP India — hp laptop services not done since last 3 months case - [protected] | s/n - 5cd9295ghg

Hi,
I had given the complaint to hp care against complaint no - [protected] / 13.03.2020. For accidental protection damage (Adp) related issue.
In 1st attempt they rejected the approval and told me that it will not cover under adp.

In 1st attempt they usually reject the case of customer, i knew when i checked hp feedback over net so, i escalated to their higher level and after taking follow-up they approved my case for free part replacement, approval date – 27.03.2020.

Later due to lockdown they told, part will be replaced after lockdown.
On 28.05.2020 mr. Deepak hirwe who is the manager of my nearest service centre came at my place to fix the part. While fixing the part, fitting was not proper. He tried to fix properly for 1.5 hours but not fitted properly. Later meanwhile scratch occurred on bezel, when asked him regarding scratch he told sir this might be happened in handling while fixing the part. Later after discussion he agreed and told me that he will do the needful and will confirm back to me within 2 days but as usual no updates received from their side.

Now my complaint date – 13.03.2020 and got delay due to service center negligence to approve the adp,
When came at my place to fix the part, happened scratched on bezel due to unprofessional handling by your engineer. I am confused now as getting service from some hp service center or local technician.

Later i so many times tried to contact on their contact no –[protected] from where i was earlier receiving the call for updates from mr. Ashutosh mishra, later he stopped the receiving call and also not replying to email.
I escalated them on tweeter also but all are same in this company and no one bother about customer complaint solution.
Hp is worst class company regarding their services which i experienced. So i don’t want to continue with such unprofessional people and i want my money back.

Regards
Manoranjan jha
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HP India customer support has been notified about the posted complaint.
Jun 18, 2020
Updated by Manoran24039823
Yet not my problem resolved. They are very unprofessional.

On 16.06.2020 there engineer visited at my place to fix the part, He tried for 1 hour to fix the Bezel but did not fitted properly later told he will visit on 17.06.2020 as some adhesive was not available with him for fixing the Bezel of my Laptop, but yet not visited neither called for delay.

What can expect from such a unprofessional Brand like HP!!

Its a big question mark on there services!!

Regards
Manoranjan Jha
Verified Support
Jun 21, 2020
HP India Customer Care's response
Dear Customer,

Thanks for getting in touch.

Sorry to hear that and I appreciate you bringing this to my attention.

I've asked the team to conact you asap for further assistance.

I'll get the issue fixed asap.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Please visit the HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support
Jun 23, 2020
Updated by Manoran24039823
No body is neither contacted to me nor receiving my call.

Its worst class services which HP is providing. I have attached Inspection report of your engineer.
He was supposed to visit on 17.06.2020 but yet not visited.

Now I don't want Laptop of such a careless company, Those who are totally irresponsible.

Please suggest what to do next for get my money back.

Regards
Manoranjan Jha

Jun 26, 2020
Updated by Manoran24039823
I want to refund my money from fraud company HP, Who is not providing services on time.
They take customer as granted, They have no value of customer time and money which they have spend to buy the Laptop.
 
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