HP India — hp laptop services not done since last 3 months case - [protected] | s/n - 5cd9295ghg

Hi,
I had given the complaint to hp care against complaint no - [protected] / 13.03.2020. For accidental protection damage (Adp) related issue.
In 1st attempt they rejected the approval and told me that it will not cover under adp.

In 1st attempt they usually reject the case of customer, i knew when i checked hp feedback over net so, i escalated to their higher level and after taking follow-up they approved my case for free part replacement, approval date – 27.03.2020.

Later due to lockdown they told, part will be replaced after lockdown.
On 28.05.2020 mr. Deepak hirwe who is the manager of my nearest service centre came at my place to fix the part. While fixing the part, fitting was not proper. He tried to fix properly for 1.5 hours but not fitted properly. Later meanwhile scratch occurred on bezel, when asked him regarding scratch he told sir this might be happened in handling while fixing the part. Later after discussion he agreed and told me that he will do the needful and will confirm back to me within 2 days but as usual no updates received from their side.

Now my complaint date – 13.03.2020 and got delay due to service center negligence to approve the adp,
When came at my place to fix the part, happened scratched on bezel due to unprofessional handling by your engineer. I am confused now as getting service from some hp service center or local technician.

Later i so many times tried to contact on their contact no –[protected] from where i was earlier receiving the call for updates from mr. Ashutosh mishra, later he stopped the receiving call and also not replying to email.
I escalated them on tweeter also but all are same in this company and no one bother about customer complaint solution.
Hp is worst class company regarding their services which i experienced. So i don’t want to continue with such unprofessional people and i want my money back.

Regards
Manoranjan jha