[Resolved] HP India — Hp new laptop isn't working

Yuvi_m

from Kollam, Kerala

Address:	Chennai, Tamil Nadu, 600096
Website:	m.hp.com/in/en/home.html

Hello, I recently purchased a brand new HP laptop on 23rd Dec 2015 bt I gotta blue screen error on 26th Dec stating the Memory_management this error could be a RAM issue. Then it was a late night when I got this error so turned on and when I turned on my laptop on the next day it says my OS Corrupted. Then I called HP support about this issue they told me that they will send a technician in another 48Hours but the technician came home on 4th Jan 2016. In between that I made many calls to HP service center but there is no one to help me out and eve the customers support didn't help me. I was asking for the replacement for this non-working laptop because the issue occurred within 3days from the day I purchased the laptop. But HP is not giving any proper support and they are ready to give me a replacement. They are giving a worst customers support.

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Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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Comments

Yuvi_m

from Kollam, Kerala

HP the worst product and the customer care I ever seen. If they do the same to an American customers surely they will sue HP.

HP India Customer Care

Verified Support

HI Yuvi_m,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, email address, and laptop's serial number to hpsupport.[protected]@hp.com.

I will escalate your case to responsible personnel as soon as I get your information. Thanks!

I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.