HP India — hp notebook 15 ac 123 tx

Address:600036

I am a student of iit madras and i have bought this laptop on the last december and it has the 1-year warranty. But the laptop is not working properly from last 45 days i have contact to their service centre but i not getting a good response. Each time they say run this test and leave sometimes they have run the same test for the 4 to 5 times and each time it takes more than 4 to 5 hrs at that i can't use my laptop. I have registered my complaint in hp on 24th aug but the issues are not resolved yet. Every time they say they are forwarding to a higher authority.
Was this information helpful?
No (0)
Yes (0)
HP India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Dear sir
printer model hp deskjet 2131 ol in one B013BF4QQE order no[protected]
Invoice no.- DEL[protected]
new product 3 days but not working

regards
jitendra kumar pandey
[protected]

HP India Customer Care's response, Oct 11, 2017
Verified Support
Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to [email protected] so that we can reach out to assist you directly? Thanks.
 
I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.
Not able to download any app from windows store
my laptop model is HP NOTEBOOK 15-AY542TU
bought it before 3 months

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HP India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    4974
    Pending
    0
    Resolved
    1860
    HP India Phone
    +91 80 2612 9000
    +91 12 4234 6992
    HP India Address
    24, Salarpuria Arena, Adugodi, Hosur Road, Bangalore, Karnataka, India - 560030
    View all HP India contact information