HP India — HP Notebook

Address:

110025

I had purchased two years extended warranty pack for my laptop which is valid till July '15. One of the keys stopped working and I lodged a complaint on Feb 1 vide Case ID # [protected]. It's been two weeks and there has been no resolution. HP has not bothered to communicate and let me know the stats. The apathy of the Co is despicable. First they told me that the dealer has not updated the warranty, then they said that the warranty has expired. I have provided them wiht the invoice and warranty certificate. If there is any issue they need to sort it out with the dealer. Why is the customer being held to ransom. When I ask them to put down the reason for not attending to my complaint they do not wish to give a written communication. So I fail to understand what the real matter is. But at the end of the day one feels cheated and let down. Not expected from a Co of HP's stature.