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I have brought hp omni 10 5601tw tablet last year. its sd card (which has operating system software) is somehow corrupted.
I needed an operating system software so that tablet can work in its original state.
So i had a chat with hp support team (since that's the only available medium as per their website). i have been ignored and mentally harassed as follows:
1. they have no email support. their website doesn't display phone number of hp support. they don't provide email of higher authority even on request.
2. after contacting 3-4 times with chat support, they have provided me with a long list of phone numbers and service center addresses, which does not exist.
3. they ask me to physically go to service center (afforeserve, sector 34), which does not exist (closed) and over the shutter, another service center address is written (sco 146/147), where they says that they don't deal with the issue.
4. service center (new address) gives me phone number of hp support who in turn gives me address and phone number of same service center (sco 146/147) which creates deadlock.
5. so i gave my phone to service center guy after which they transferred my call to technical team. they analysed the issue and told me that i need to pay for recovery media, for which they will provide me a link in my email id. i agreed and waited for email, which i didn't receive even after 5 days. i called them again and they told they has made a mistake and forgot to create an order. they, then again created an order for it.
6. i received recovery media, but its faulty. it doesn't work as intended and fails.
7. i call service center/chat support again, who keeps on disconnecting calls/chats and now are not supporting me anymore. they don't even tell me email/ phone of higher support team and don't even escalate the issue.
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