HP India — Hp pavilion notebook 13-b202tu

hpsucks1

from Gurgaon, Haryana

Address:	122002
Website:	www8.hp.com/in/en/contact-hp

Quotation case id - [protected]

I bought an hp pavilion notebook -13-b202tu last year. This year, a
Month after its warranty expired, the battery conked off. I visited an
Authorized hp service center in my city and the rep there told me that
My battery needed replacement. Your partners @ iqor got in touch with
Me on email a day or two later. It has been over a month (41 days since
The first email) and there are no signs of the replacement battery being
Provided.

I am frustrated and angry. Hp sold me a faulty product which i can do
Nothing about because my warranty expired 30 days before i knew there
Was a problem. So now i have to shell out close to 20% of the original
Price of the laptop. What's more maddening is that you cannot even
Replace the battery within a reasonable amount of time. This is the
Absolute pits.

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HP India customer support has been notified about the posted complaint.

Aug 12, 2016

Updated by hpsucks1 It is now around 60 days since the first email was exchanged on this issue (the problem was identified and flagged with HP even earlier). Your lack of response is a clear reflection of HP's service standards and its commitment to its customers.

What will it take for you to take action? A rant on Twitter or Facebook? Or should I construe your silence as an indication of your intent to do nothing at all?

For crying out loud, just tell me so that I can move on with my life. A better life, where I do not have to deal with a dying laptop and incompetent/ invisible customer service agents.

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HP India Customer Care

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Hi there, I am sorry about the inconvenience you're facing. As you reported the issue at our contact center we are sending the required part and one of our HP engineers will get in touch with you soon.

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