[Resolved] HP India — HP Pavilion x360 Core i5 - (8 GB/1 TB HDD/Windows 10 Home) Y8J06PA 13-u112TU 2 in 1 Laptop (13.3 inch, SIlver, 1.66 kg)

Annadaa Ghose

from Delhi, Delhi

Address:	Ranga Reddy, Andhra Pradesh, 500019
Website:	HP support

I am extremely disappointed with HP service and the credibility about the knowledge of HP engineers. I bought a Laptop (HP Pavilion x360 Core i5 - (8 GB/1 TB HDD/Windows 10 Home) Y8J06PA 13-u112TU 2 in 1 Laptop (13.3 inch, SIlver, 1.66 kg) 5 days ago from Flipkart. The video quality is too poor to watch any movie. Spent around 6 hours with HP online support executives but they have Little knowledge about solving the issue. They are doing Trial and Error. Contacted Flipkart to replace the Laptop. They are not responding. I have lost my money seems. I am surprised to see how a company like HP cam make such a crap product and how come their technical support team is so weak !! Please help to Fix my issue. Hope HP should take responsibility to fix this completely or give a new product.

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Nov 19, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Oct 15, 2016

Updated by Annadaa Ghose I am extremely disappointed with HP service and the credibility about the knowledge of HP engineers. I bought a Laptop (HP Pavilion x360 Core i5 - (8 GB/1 TB HDD/Windows 10 Home) Y8J06PA 13-u112TU 2 in 1 Laptop (13.3 inch, SIlver, 1.66 kg) 5 days ago from Flipkart. The video quality is too poor to watch any movie. Spent around 6 hours with HP online support executives but they have Little knowledge about solving the issue. They are doing Trial and Error. Contacted Flipkart to replace the Laptop. They are not responding. I have lost my money seems. I am surprised to see how a company like HP cam make such a crap product and how come their technical support team is so weak !! Please help to Fix my issue. Hope HP should take responsibility to fix this completely or give a new product.

Verified Support

Oct 19, 2016

HP India Customer Care's response Hello Annadaa,

We're sorry for all the inconvenience caused. We are happy to help you

Please share your phone number, email address, unit serial number, product number & previous HP case numbers if any or you could email the same to hpsupport.[protected]@hp.com so we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in)

Or

You could also write to us: hpsupport.[protected]@hp.com

Please visit HP Support Forum www.hp.com/supportforum for further help.

Thank you for your support

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Comments

Annada Sankar Ghosh , PMP

from Delhi, Delhi

HP Team : I am repeating my complaint once again. It seems its just a compliance to have such a forum. Afterall what is the use of keeping such a page for receiving the complaints when you can not work on those? Are you really serious about the customer? If so, then please solve my issue. I am continuously following up with HP team since last 3 weeks and HP team have proved that they have no technical knowledge neither they can manufacture a god product.
If so many of your people can not solve the problem and all are admitting the issue, then why are you not replacing the Laptop? Is it a really ethical business model? Just sell it to the customer and forget it !!
Hope you understand the seriousness of the issue and do the right thing. Thanks/ Annada

Ref : Updated by Annadaa Ghose, Oct 15, 2016
I am extremely disappointed with HP service and the credibility about the knowledge of HP engineers. I bought a Laptop (HP Pavilion x360 Core i5 - (8 GB/1 TB HDD/Windows 10 Home) Y8J06PA 13-u112TU 2 in 1 Laptop (13.3 inch, SIlver, 1.66 kg) 5 days ago from Flipkart. The video quality is too poor to watch any movie. Spent around 6 hours with HP online support executives but they have Little knowledge about solving the issue. They are doing Trial and Error. Contacted Flipkart to replace the Laptop. They are not responding. I have lost my money seems. I am surprised to see how a company like HP cam make such a crap product and how come their technical support team is so weak !! Please help to Fix my issue. Hope HP should take responsibility to fix this completely or give a new product.