[Resolved] HP India — Hp printer and scanner-not working

prashant kumar shah

from Pune, Maharashtra

Address:	410501
Website:	HP PRINTER AND SCANNER

Dear sir,

We purchase hp printer and scanner cz184a in mindavast axcess system pvt ltd, pune, few month back.
Intially it works in 6 member networking for one department in our company.
But within next one month it not able to work in network, even we connect in single pc, it always issue while printing.
Its not major issue for us that it work slow, main issue is not working in multi (4-5 member networking).
Initially while purchasing dealer confirmed that it can work in networking but now dealer is deny to get it done work in multi network. However hp visited person also not able to proof that it work in network.
Even they simply deney to clear to say what is issue. Simply they say our printer is ok,

Dear hp - if your printer is ok then proof it and run it in our network. And if you have any issue then let us know in writing. You are not able to proof your product or not declare issue in written.

Product selling is not your responsibility, product should work in customer end is also important.

Thanks
Prashant
Mindavast. Pune
[protected]

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Jan 6, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

HP India Customer Care's response Hi, Thank you for choosing HP, I am sorry you had this experience with us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, and email address to hpsupport.[protected]@hp.com so that we can reach out to assist you directly. Thanks.

I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) & visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.

Jul 06, 2017

Updated by prashant kumar shah Dear hp rep,

We has written complain on dated 07 oct 2016 and your company revet me at 06 jan 2017.
Why is much early responce. You can take more time as per your choice..

Really surprising experence with hp.

If your responce like that then what we expect from your product.

Prashant
[protected]