[Resolved] HP India — Issue not resolved for [protected]

Drnickm

from Pune, Maharashtra

Address:	411001
Website:	Hp

There was a external damage to my laptop but it was fully functional including all functions. But after the visit of hp engineer its numpad stopped working. So i went to the service station with my laptop to resolve the issue but they said sorry we cant help you now. So i registered a complaint with number [protected] . But now service centre is denying for replacement saying product is damaged. The numpad non functionality is only after the visit of engineer and was not before it . Also i have recording of conversation in which engineer accept that numpad non functionality was inly after visit. Kindly resolve my issue asap or i wont be left with any options than filing case in consumer court.

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Dec 25, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2016

HP India Customer Care's response Dear Nikhil,

At the onset, please accept our sincere apology for the inconvenience caused to you.

I accept that no words ever can alleviate the discomfort caused to you in these moments of extreme distress. I understand how perturbed you must be through these clogged times. However, it is our constant endeavor to regain your expectations by putting in dedicated efforts for resolving your concern.

We have escalated your concern to the relevant team. Someone will be in touch soon.

I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.