[Resolved] HP India — Laptop accidental screen damage too much delay in service

Yash19946

from Delhi, Delhi

Address:

201005

Sir,
I buy a hp pavallion hp 15:n208tx having serial number 5CD4115160, 2 years back . My laptop is in accidental warranty of 3 years.
I claim my warranty on 2/9/2016 and hp engineer come to my place and do all the formalities and said within 2-3 working days all the parts will be brought and we call you.
My query is it is almost more than 8 days and their is no phone call received from your side I called engineer on 6/9/2016 and he said product part is not available right now you have to wait for 2 more days .
But I didn't receive any call today on 10/9/2016 I called to vivek, who is hp service centre contact person and he said that the part is not available right now and wait for 5-6 days more...

I have my job work{} programmer }and I need my laptop to fix as fast as possible. What can I do sir, I trust hp but my trust was broken as your service is too slow and unreliable.

Please send me valuable feedback from your side and fix dates to when my laptop will be fixed.😢

Thank you
Yash kumar
Case no[protected]
Phn no.-[protected]

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Jan 8, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

HP India Customer Care's response Hi, Thank you for choosing HP, I am sorry you had this experience with us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, and email address to hpsupport.[protected]@hp.com so that we can reach out to assist you directly. Thanks.

I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website (www.hp.com/in) & visit HP Support Forum (www.hp.com/supportforum) for further help. Thank you for your support.