HP India — laptop hp pavilion ba078tx

Address:

Gurgaon, Haryana, 122018

Within 60 days of purchase my laptops hard disk (Seagate 1tb sshd with 8gb nand) got damaged and i raised a complaint and engineer came to replace my drive but what he was doing was replacing existing seagate sshd to basic hgst hdd. So, what the engineer was basically trying to do is replace existing hard drive to a less powered hard drive which is of totally different company. This wasted my working day (Office time) and they opened my new laptop without actually replacing anything making it less new.

-date of incident : 1o nov, 2017
-engineer - rohit kumar
-case id: [protected]

I have images and videos of engineer doing this and i asked him to stop doing it and my case is then still unsolved.

Video/images are too large to be uploaded.