| Address: | Bangalore, Karnataka, 560093 | | Website: | www8.hp.com/in/en/home.html |
Dear sir/madam,
Myself, siddarth sreeni, — semester be (eee) student of bits pilani. i purchased a laptop made by your esteemed company, (model - hp-15 r014tx - on august 2014 from flipkart. of late, i encountered with a problem on its hinges on the left side. while on a visit home, i referred the problem to hp world, ravipuram, kochi – kerala on 16/05/2016. service centre agreed to replace the damaged hinges and they serviced. but to my surprise, they fixed problem by pouring over super glue, instead of replacing the hinges as billed for 1500/- and promised. thus this resulted in damaging the entire back cover which is plastic, and now shredded and broken into pieces near the left side, where they poured superglue thanks to hp's wonderful and experienced service and help.
In order to fix the problem, today i approached another "hp world" near my home today, they told me that they could only replace my laptop's back panel and also the wifi cable and screen vga cable which is damaged as a result of powdering of the cable wires. the estimate for these works is about 7000/- rupees, which solely as a result of in-experienced handling by your service team earlier. hopefully as you know, i can't afford this cost, caused due to wrong handling by your service personnel.
Hence i humbly request you to correct the problem, without billing me
My customer id:[protected]
My contact no: [protected]
I have the service bill and images of my laptop. kindly do the need full
Yours faithfully
Siddarth sreeni
Ah2-240
Bitspilani, k. k birla goa campus
Nh-17b, sancoale
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