HP India — Mis-informing the customer and Cheating

Address:

110085

I have ordered a laptop on[protected] [HP Pavilion 15-au620TX] vide order no. 794307. The above order was placed online through link www.hpshopping.in/ntpc. In the given below link or as per given below email, HP came out a special offer for NTPC employee by offering some of the Freebies as Great offer on purchase of these Laptop.

Accordingly, after verifying by your customer care executive Mr. Monu ( land line No.[protected], we placed a order the above mentioned laptop. He mentioned the cost the above laptop is Rs. 60000/- and the offer given by HP for NTPC employee is totally free.

On 24th October 2016, the HP representative came to my house to deliver the said laptop with the bill of .Rs. 55000+ and Rs. around 5000 for freebies and Carry case. After seeing the, i inquired with Mr. Monu regarding the wrong billing and charges levied in the bill for for freebies and Carry case.

He again making his false promise that I should take the laptop and he will ensure the correct billing in next 24 hours. After my lot of persuasion and demand, he connected my call to his senior Mr Happy[protected]. Mr. Happy was also trying to convince me to accept the delivery and we will get the bill corrected in next 24 hours. After asking the same in writing, he denied..

On 25th afternoon, i again inquired for necessary correction in the bill and delivery of laptop with Mr. Happy. He simply connected me to their back-end team, these guy have denied the correction in the billing.

So I ask HP, how they can raise a bill for these items now which are promised to given free as part of special offer.. It is clearly case of mis-informing the customer and cheating.

Regards

Sunil Kumar Goel
Oder No. 794307