[Resolved] HP India — No service provided since a month.

Hemant Mohan Sharma

from Delhi, Delhi

Address:	Dhanbad, Jharkhand, 826004
Website:	www.hp.com

Hello,
I, Hemant Sharma, student of IIT(ISM) Dhanbad, have registered a complained about my HP Notebook (15- ac082tx ) at 11/08/2016.
Case Number: [protected]
Serial Number: CND5253TMW
product Number: N4G46PA#ACJ

There was some display hinge problem in my laptop. After a long wait of 8 days your engineer (named Pintu) finally came at 19/08/16.

He opened the laptop and checked the situation.He found that top-cover bracket holder of right side is internally damaged. He prepared a Service Call Report for this purpose. He said that we will elevate the case from service center to the company.

From that day I have called to the local service center HUNDREDS OF TIME but every time they say that we have elevated the case from here but we are not getting APPROVAL FROM THE COMPANY. Its about one month but still YOUR COMPANY IS NOT PROVIDING APPROVAL. Meanwhile I called to the customer care also, but they are saying the same thing that approval is pending, we are not able to do anything.
I wanna ask that who is responsible for this delay??? I am not even able to use my laptop properly, its half opened from the base.

I MEAN WHAT IS THIS?? IS THIS A SERVICE CENTER OR SOMETHING ELSE???
THIS IS NOT THE WAY GOOD COMPANIES PROVIDE SERVICES TO THEIR CUSTOMERS.
VERY DISAPPOINTED TO BE A CUSTOMER OF HP.

PLEASE CONSIDER MY COMPLAINT AS SOON AS POSSIBLE, AND PROVIDE THE APPROVAL SO THE DAMAGED PART CAN BE CHANGED. Otherwise I have to take help from "Consumer Court".

Local Service Center:
SYSNET GLOBAL TECHNOLOGIES PVT. LIMITED
DHANBAD, 826001

Customer Current address:
A 310, Amber Hostel
IIT(ISM) Dhanbad
Dhanbad, 826004

No. [protected]

+1 photos

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Oct 20, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2016

HP India Customer Care's response Dear Hemant Sharma,

Thank you for providing the case details and regret the inconvenience caused.

As per the case update, please be informed Hinges and Back Cover has been replaced on your unit and tested OK.

Case has been closed on 15th Sept 2016.

Do not hesitate to contact us again if you require any further information.

Thanks. ^APK

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