[Resolved] HP India — Not covering my laptop in warranty

Gaurav Katiyar

from Mumbai, Maharashtra

Address:	Ghaziabad, Uttar Pradesh, 201204
Website:	www8.hp.com

I have a laptop serial no'- 5CD4082NDW.. I was using it suddenly screen gets off.. When j start it again it was not properly opening .. Lining in whole screen.. Some problem occurs. When i call customer care they ask for snapshot . And on basis of that they told me that it is accidental how it is possible? There is not a single scratch.. But they dont even think for a second to send some engineer who will decide that it is a damage or internal problem.. Kindly help me.. It will cost around 10000 and my laptop is in extended warranty.. So they must have to cover it under that.. Case id- [protected]
My mob no' [protected]

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Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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HP India Customer Care

Verified Support

Hi Gaurav Katiyar,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. I have escalated your case and responsible personnel will contact you on priority basis. Thanks!

I am an HP employee. If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.