[Resolved] HP India — Not getting proper response by HP

Sooraj Vikram Singh

from Delhi, Delhi

Address:

Bilaspur, Chhattisgarh

From: HPSupport_Global <[protected]@g5u0677c.atlanta.hp.com> Date: Thu, Aug 14, 2014 at 1:10 PM Subject: <CASE:[protected]> To: [protected]@gmail.com Dear Customer, Greetings of the Day!! Thank you for contacting HP Technical Support; We appreciate the opportunity to assist you. This email is from HP Technical Support team with regards to Case [protected]. As per our conversation today, we have assigned the case to the nearest HP Authorized Service Center based on your physical address and the service center Personnel would contact you to schedule the Onsite visit. Below is your Product and Contact Details as per our records for the Onsite service: Product Model:HP Pavilion TS 11-e006AU NB PC ALL Product Serial:CND3350QGH Name: suraj bikram Phone No: +91 [protected] Alternate Phone No: N/A Physical Address: room no 28 park city, kabir chowk, raigarh, CT, 496001 In case of any feedback, suggestion or escalation, please refer the below link and write on the given mail ID.

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Complaint marked as Resolved

For HP team, Sorry to say that but your response & feedback is very worst. I don't think so you are serious about resolving the issue. i had two times complained but did not get proper response at your end. I am very disappointing to see that mail by your assigned agency that without information & without resolved issue, they had send the mail that the case has been resolved. I request you please assign an engineer, not a third party man. who don't know, hows to deal with customer & behaving to them. they just beleaves on close the issue on paper, not as per actual. As per discussed, please replace this lap top by another one. i tired to get your worst response & this product of unsatisfied work compatibility. Please treat the matter on most priority & deal with customer for MNC reputation, not as... Hope, your will better understand & matter will be resolved at the earliest.

HP India customer support has been notified about the posted complaint.