HP India — Order no 711791 complaint docket[protected] unhappy with services and response from customer support.

Mail being sent out 11 may 2016
Matter still not resolved today. Customer support stated that they sent me a link 2 days back by email. It hasn't arrived. Spoke to them for half an hour.. Solution offered.. We have escalated it.. We shall solve it in 24 hours... I personally assure you if it is not resolved you can call me back (It obviously takes 15 minutes to reach an executive),
Order date 30 april 2016 laptop delivered 3 may 2016 complaint date 6 may 2016.. Can you please count the number of 24 hours that have passed.
Regards

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Sent: tuesday, may 10, 2016 10:05 pm
To: in. [protected]@hp.com
Subject: re: order no 711791 complaint docket[protected] unhappy with services and response from customer support.
Status. Unresolved.
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Date: fri, 6 may 2016 09:57
To: in. [protected]@hp.com;
Subject:order no 711791 complaint docket[protected] unhappy with services and response from customer support.
Purchased online along with laptop one time on site installation yt883aa. Laptop delivered on 3 may 2016. However there are no calls / update regarding the onsite installation for which rs. 973 was paid. When i call the customer support, am moved across 3 executives and with the last executive, i get a response that without the laptop serial number she can't proceed which is not available with me right now.
I wonder why you cant track a serial number to the invoice to the serial number of the laptop using an order number generated from your website. The laptop is lying packed at my house unused for the past 3 days. And why do you require a serial number for this deficiency in service???