HP India — Os issue within a month after purchase

Address:	110048
Website:	www8.hp.com

My case id is [protected]. I had the issue that my notebook display was not closing on timeout as set. So i contacted them on 30.4.2016. I was guided in downloading a bios and graphics update and told to be contacted again on 2.5.2016 for follow up. I installed both the updates but my problem did not resolve. When i was contacted on 2.5.2016 at 2 pm i told them that the same issue persisted. So they guided me to update intel graphics processor. When my download was completed i started the setup process but it was unable to install the setup completely. So i called again in the evening and they gave me another link for download and suggested to make a new profile altogether or reset my laptop. I was uncomfortable in making a new profile or resetting my laptop so i downloaded the setup of intel graphics processor from the new link. But again the setup didn’t finish correctly. When i was contacted at 2 pm on 3.5.2016 i told them that the problem persisted. So at that time i finished the conversation on a sad note as i still have the problem. Then i did the setup from your own website and was done completely. But the issue is still there. They are in no way to help me further. I have purchased the laptop a month ago and its in warranty.