HP India — Poor after sales backup by HP

Address:

Bardhaman, West Bengal

Dear Sir, This is to inform you that I bought a HP OMNI PC 0n 30th August 2011 from Pinnacle Infotech, Durgapur. The computer was working fine but until recently it started to give us trouble. The computer was under warranty for 3 Years along with on site service back-up. I contacted the HP Service Center in Durgapur and they visited my place on 22nd July 2014 and told me that the Hard Disk has crashed and it needs a replacement. The service personnel took their notes and came back on 25th July 2014 to replace the HDD. To my surprise the troubleshooting step did not work and the service guy told that this is an issue with the mother board which needs replacement and they will come back in a week. I waited for a week but no one from HP turned up. After a hectic follow-up with the service center on 11th August 19, 2014 they came in with a mother board. They opened the pack and replaced the motherboard and that too did not work out. The service guy said probably the company had sent out some defective pieces as replacement and they will again place a replacement order. Today is 19th August 19, 2014 and I did not receive a single call from HP and the service center is constantly ignoring my request. My warranty will expire on 30th August 2014 and my computer is still lying dead. I want strict action to be taken against HP on this. Computer Details: S/L: 3CR120Q113 Model: QP307AA The computer was purchased in the name of Minkashi Bose. Consumers forum complain docket number:[protected] Thanks and Regards Bibek Lahiri