HP India — Poor service and wrong allegations

Address:

B406,VIVEK VIHAR,, SECTOR 82

Case id cnd92133wq
Hp laptop purchased from noida on 11 jul 19. The case summary as below :-

Product nb15-da0327tu
Serial no sn cnd 92133wq
Non fuctional since 07 jul 20

Complaint launched online on 17 jul 20. Hp sysnet technology, kangra engineer visited home on 23 jul 20 and informed that mother board change is required and since he carried wrong serial number mother board due to some mis communication no repair could be done. No charges asked by engineer since as per companys record system was under warranty.

Present status -
1. Sysnet technology blames me for quoting wrong serial number and since the variation (Incorrect srl with company slcnd 92553) is in all figures and numbers such mistake can not happen at customer end. More so one day prior on hp help line correct serial number was quoted copy already forwarded to customer care. Whoso ever is at fault must accept mistake.
2. As per service provider warranty not valid since pop is 11 jul 19 warranty valid till 11 jul 20. Laptop was six days out of warranty on 17 jul 20. As per warranty registered on net (Copy already forwarded) system was under warranty till 25 jul 20. Which is confirmed by the visit free of cost on 23 jul 20.