[Resolved]  HP India — Poor service from HP service center

Address:

Bangalore, Karnataka

Dear Team, I have purchased a HP laptop 5 years back. Offlate, I have been facing heating problems (an error is popped up saying that the system fan is not working), subsequently after couple of days the system monitor was not getting on. During first week of February, I have taken my laptop to a HP authorized service center at Bangalore (Systems Doctor, Udaynagar, Behind India Tin Industries, Bangalore 560016). I was told that the problem occured because of a dysfunctional cooling fan and subsequently they have replaced the same. Though the system got switched on after this, some windows error occured and I was told that the same is corrupted and it needs to be formatted. I have asked them to take a backup of the data, they have formatted the system without causing any changes to the data in the respective drives. For this I was charged Rs 2300. I realized after getting my laptop back that the Internet drivers are working (could not able to access the internet through dongle). I approched the service center over phone, but the resolutions provided by them did not solve the issue. I continued using the laptop for referring some documents. The screen went blank suddenly and was not getting on . I have to contact the service center again. They took 3-5 days and fixed the problem. This time I was charged Rs 500. Again with in 2-3 days the screen went balnk as in the earlier occassions, I approached the service center. Mr Manohar suggested me to take the data back up as he wanted to do factory formating and I have expressed my inability as the laptop is not getting on. I've also enquired if they are capable in resolving the issue as the problem is recurring. I asked him to take a data backup before formatting and have clearly mentioned to leave the laptop as it is if the issue resolution is beyond their capabilities. Since the data is very important for me, my intention was to look for other alternatives in case the personnel at the service center are incapable of resolving the issue. When I went to collect the laptop on 24.03.2014, to my surprise all the data has been deleted and there was no backup taken. Mr Manohar(contact no - +91- [protected]) says that I was responsible for my data and they do not give any gurantee for the same. Right from day one, I have been insisting on data backup and have repeatdly mentioned its importance. I've also asked them not to format the system in case I will be suffering any data loss. Mr Manohar was very rude when questioned about this and said that they have put in lot of efforts in resolving the issue. While I am taking services from the service center, this is not a favour bestowed upon me as I am paying for the same. Though the same problem occured repeatdly, I have been patitent enough and I have paid without questioning even for their failure attempts. I have spent lot of time travelling to and fro to the service center as it is located far from my residence and work place. The entire experience is gruelling and the outcome is very discouraging. Would there be no accountability on part of the personnel from service center for these poor services. An early response would be appreciated. Regards, Hasan Lathif +91-[protected]. Note: I have been provided a consolidated invoice for the services rendered by the service center for the 3 times, unable to attach the same. Invoice No - Tly/350 Invoice Date - 22.03.2014 Invoice Amount - Rs 4203 (incl of VAT @ 5.5% & Service tax @ 12.36%)