HP India — Product mof92pc#acj, sr. no ina622s4bs, product id 0262

Address:

462038

Sir,
I am regretting to inform the persons who are responsible for the service of the hp brand computers in india. Ours is a research organization (Icar) which is responsible for research and education through its 107 research institutes and 73 agricultural universities located across the country. Indian institute of soil science is one of the units of icar.
We have purchased few computers hp brand during the current financial years june 206. Unfortunately one of the computers issued to me has developed some problems
Problem : computer after some time display a message that your computer developed some problem and the error is being identified and then display 10% to 100 per cent and finally stop. To work you will have to restart after doing power off. This is repeated at an interval of 15 to 20 minutes.
To rectify the problem a call was made and the lady after so many tests (Bios, f2, f10 etc.) asked me to send minidump folder which was sent to her. I was assigned case no [protected]. This process took two hrs on line. I am sorry to tell you that there was no response from your side. Since i was not able to work so again i called the service centers and history repeated without ant results. Again once more was contacted and he also asked so many questions without any progress. I pained to write you that yesterday i called again after waiting. The men took the phone and again asked me to go all test again in spite the case number he was having. Your survive person are enjoy to reinvent the wheel time and again. Is it possible to hold phone for hrs. Together and tell my hands are paining. Moreover, i am not paid for this, you might be paying for this.
Now with this back ground, may i asked you to do some to get the computer repair? Should i throw this computer and purchase the new one?. Please tell me.

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