HP India — Refund not received even after 12 days for HP Laptop

Website:

www.hp.com/in-en/shop/contact-us

[protected] /WO[protected] was opened for a potential issue with Laptop. Service center refused to send someone for investigation even on paid basis. Ordered a battery for the Laptop. Once the engineer came around 5th feb he found no issues with Battery. He returned the battery to the HP and shared the confirmation for the same. He requested us to contact HP Toll free number for refund status, since then it has been almost 12 days now and even CSS head is unable to revert back with ETA and issuing of refund. No one is willing to share Escalation Matrix.