HP India — regarding activation of hp back to school offer

I've paid 2299 for availing hp back 2 school offer as on 3 april 2018, amount is deducted from my account, still there was no confirmation text from the benificiary end...
Because of the same concern today on 14 april i again paid the same account and still the same problem persist..

Kindly provide me information about my payment status. And let me know if my back to school extended service offer is active for my product, and if not then how am i supposed to get refund of paid amount.
Cn.-[protected]
Redempn. Code - iqka393071iq