[Resolved] HP India — regarding no touch pen given with hp pavilion notebook 14-ba075tx x360

RC Jha

from Delhi, Delhi

Address:

Faridabad, Haryana, 121003

Dear sir,
I rc jha bought one laptop from shop name - computerland 51-52, ground floor gedore house nehru place new delhi on 28 sep 2017 and invoice no is clnp-0917-ti851. After checking laptop his checker staff gives me one laptop bag with laptop and charger and also cartoon of laptop box. I ask to his staff anything in this box remaining, he said no sir box is empty and all in your laptop bag but you have to take bar code sticker for future. His checker staff not demonstrate touch pen facility and not given touch pen. Now i remember today his sales executive explain me regarding touch pen with this laptop. Then i found no any touch pen device in this bag. You are requested to investigate and provide me touch pen.
(Laptop ser no 8cg73514hb and registered with name of sabita jha)

With regards
Rc jha
[protected]

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Nov 9, 2017

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2017

HP India Customer Care's response Hi, I am sorry about the inconvenience you are facing. Can you please email your contact number, previous case number (if any) and serial number of the product to hpsupport.[protected]@hp.com so that we can reach out to assist you directly? Thanks.

I am an HP employee. If the information hasn’t solved your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit the HP Support Forum ( www.hp.com/supportforum ) for further help. Thank you for your support.