HP India — Severely frustrated with hp spectre x360 laptop screen ghosting and hp customer services

Address:

Kolkata, West Bengal

bought my HP laptop in August 2015 in India, right before I went to the US as a doctoral student. The laptop immediately started giving a ghosting problem on the screen, completely becoming white and unresponsive to touch. I went to the HP update center online, downloaded the latest update and installed it on my laptop. For a while everything was normal, until the screen freeze problem started cropping up sporadically . But starting from Dec 2015, the laptop has become severely affected by the ghosting. I cannot operate the laptop for one minute without the screen freezing temporarily, even as I am writing this complaint. I contacted HP India during my short visit to India as the laptop had been purchased there and the assigned Hp assistant till now has only checked for BIOS updates and clearing extra disk space using Disk clean up. After each call session I am assured that my laptop is cleared of the problem yet it keeps coming back the next day. When I asked how the problem will be dealt by HP if the ghosting continues to happen even when I go back to the US in another week, or whether HP can take my laptop to check for faulty hardware, I was given no clear answer. The laptop is still within warranty. Overall I have had a very bad experience with HP, especially since this was my first HP machine and that too a high end one, yet it has started giving problems in the first year of purchase.