[Resolved] HP India — Support services not at all good

abhirmali

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500085
Website:	www8.hp.com/in/en/home.html

My laptop is not working, so I requested HP to provide me recovery CD for my laptop, I am ready to pay charges also for recovery CD
but it has more than week i have not received proper response from HP. I have opened 4-5 cases already with HP.
Every time I contacted them just single statement reply "You will receive mail to order RCD".
Case no: [protected]
I have not received any mail from HP till now. Very poor service to its customer. Only brand is not enough you should maintain that as well.

Please check this, i need to recover my laptop as soon as possible.

Thank you so much

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Aug 8, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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Comments

HP India Customer Care

Verified Support

Hi Abhijeet,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you.

Our support team had sent you an Email on 13/02/2016 and please follow the instructions in the Email as additional action from your side is required, so we can help you further on this issue.

I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.