[Resolved]  HP India — The service of hp, and its authorized service centre in rajouri garden, new delhi

Address:	Bangalore, Karnataka, 110058
Website:	Hp India

I had called up the customer care service of hp in the last week of may to get the problem of overheating and the power remaining on even after shutting down my hp pavillion laptop to be rectified.

The executives on phone made me do certain troubleshooting settings despite of which the problem wasn't solved. After about 4-5 repeated calls and talking to me for almost the entire day, making me do absolutely random stuff, they sent an engineer from the rajouri garden centre new delhi. The person who came stayed for just about 10minutes, did practically nothing and went away, the problem of overheating was resolved but the problem of power remaining on was corrected for just 2 days after which the problem surface again. I called up the engineer exactly 2 days back after his visit telling him about the problem, he promised me to visit me the following saturday. But he didnt. When i called the engineer named anil, he refused to visit my place. I even called up the incharge of the rajouri garden centre ms. Suman. She did nothing except for leaving me to talk to the same engineer, anil. I was told that the complaint was closed and now i will have to register another complaint for which i called the hp centre yet again, explained the problem to 2 executives for the billionth time to no avail. The call was frequently being disconnected without anybody calling back. No fresh complaint was registered.

The hp service centre staff is absolutely unskilled and ridiculously irresponsible and ignorant. My laptop is well within the warranty period and thats why my complaints are not being taken seriously.

Very bitter experience with hp!!!