HP India — unethical behaviour

Address:

New Delhi, Delhi, 110058

I have purchased one HP Laptop on 28.08.18 with specifications - HP 15-A9-9420/4GB-4/1000GB/WIN-10/15.6"HD/2GF(2VR53PA) MATTE GREY-G CND74525Z7. from hp authorized showroom M/s.K.P.Infotech, Janak Puri, New Delhi-58. Afer going to my home I fully charged the laptop to 100%. But when I started to use it the battery started draining fast and the backup of the battery was less than one hour. I contacted customer care service centre over phone on 04.09.18 and I requested them to send the service engineer to my hope for checking the back up issue in the above said laptop. But the customer representative over phone refused to resigter my complaint and rather misbehaved with me. Then I requested him to transfer my call to their supervisor. Then Mr. Pritam Singh, supervisor talked to me and he also misbehaved with me by saying that they will not send hp service engineer to my home. I requested them over phone again & again on 04.09.18 to send the service engineer. Even they were not ready to register my complaint by saying that laptop is ok. After 43 minutes of my pursuasion they have given me Complaint No.[protected]. I hereby once again request you to please resolve my issue immediately by sending service engineer to my home address :- C-3/399, Janak Puri, New Delhi-110058 for checking of battery back up issue inmy laptop which I have purchased only on 28.08.18. I am also uploading the Bill No.KPIG18191793 dated 28.08.18.