HP India — Warranty, accidental damage protection, mis information from authorized dealers

Address:	700103
Website:	www8.hp.com/in/en/contact-hp/support.html

When I found out that my laptop was not working I checked HP site for solutions, then I found out about my screen being dead due to LCD damage. All I can remember is closing the laptop after a normal use and there is no question about mishandling by some other people at home as I live alone.
I called up Hp customer care support and they registered my case no [protected] on 9th November 2015.It was supposed to be an onsite warranty.
But to my surprise no one from HP service centre turned up at my house or called me and after 5 or 6 days of waiting I had to take the laptop to them.
They looked at the screen and told me the LCD is cracked and HP doesn’t cover it under warranty and when I inquired about the accidental damage protection they said that it will take some time for ADP process. Then I learnt that my product which is 4 months old is not covered under ADP as the hp dealer from whom I bought the laptop failed to inform me or the packaging that the laptop came with didn’t carry the information that for ADP the customer needs to register at a separate site and not the regular HP site where you register your product. All this took more than 20 days and finally a new case no [protected] was registered for paid repairs and I was supposed to receive a quotation from HP. My experience has really been awful with HP customer service as each time I had to press for response from their end. To make the matter worse on repeatedly reminding them for days they finally mailed me a shocking Quotation of Rs 11144.38/-
I feel cheated in the first place that I was not informed about the ADP criteria and lacked proper information on how the damage occurred as my laptop still stands without a scratch. Lastly, I feel being extorted by HP for their services as it’s clear that the other warranties if the case may arise that they so provide will be void if I replace the LCD from other places than their service centre.