HP India — WiFi card not working

Address:

New Delhi, Delhi

DETAILS: Customer Name ENDUSER Date 29 Jun 2015 Address B 12 PANDARA ROAD, LAND MARK NEAR BIKANIR HOUSE INDIA GATE Case ID [protected]-471 Contact Person ANUSRI Model No. C9L68PA Contact No. [protected] Description HP Pavilion g6-2231tx Notebook PC purchased on 27.07.13 Email ID [protected]@yahoo.co.in Serial No. 5CD2507BRC HP had forwarded the said complaint to Manpreet Kainth, Trade Coordinator, Sysnet Global Technologies Pvt. Ltd, W-42, Okhla Phase II, New Delhi - 110020. So far, their engineer made two visits to my residence but could not set right the laptop. According to the engineer, Sysnet will now send a quotation for the Wifi card (Realtek) and upon approval their engineer will carry out the replacement. I have a few questions in this respect: 1. Why should a Wifi card for a laptop which is less than two years old malfunction? Isn't it supposed to be a lifetime product? 2. What is the guarantee that Sysnet will quote a genuine price for the replacement card? Will HP confirm the price quote? Is there going to be a discount? 3. Please advise Sysnet to execute the job expeditiously. It is taking too long. Mrs. Anusri Ray Sr. Admin Officer / CAG Office New Delhi Mob: +91 [protected] / Land:[protected]