HP India — wifi hp printer not working even after repairing it twice product still under warranty

rakesh_tolani

from Nagercoil, Tamil Nadu

Address:	Mumbai City, Maharashtra, 421002
Website:	support.hp.com/in-en/contact-hp

With ref to case number [protected],

I don't want k2 buy back scheme which is providing only 20% off on current printer exchange. As some online e-commerce portal offering much lesser than your k2 scheme.

This way you are depreciating my printer to 80% in just 8-9 months span o[censored]sage, though i have not used it at the fullest, your printer caused so much trouble, such as ink leakage, smeared prints which is ultimately loss to my business & time.

With all due respect, i demand a fresh printer replacement, as your engineer visited my office twice changed printer head did cleaning and stuff, but was unable to fix problem persistently.

Ps : - attached scanned test print & color xerox below

+2 photos

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HP India customer support has been notified about the posted complaint.

Sep 11, 2018

Updated by rakesh_tolani HP India Executive are mailing me and offering to change spare parts on chargeable basis though their product is faulty and after sales service is pathetic they still think that consumer is stupid enough to fall for it.