HP India — Worst Service by HP India

Address:	142038
Website:	www.google.co.in/url?sa=t&rct=j&q=&esrc=s&source=web&cd=9&cad=rja&uact=8

Amazing Service by HP India-

I’m a Technical Engineer and my Laptop got problem last month, it’s under warranty period. See the complete story; still I’m unable to get any solution.
2/11/16- Called HP Customer Care[protected], I informed that USB ports stopped working and as a Technical Expert I’ve done all initial checks. He was ruling his own experience and asked me to answer 1-2 queries, finally he asked me to install USB driver. As per my 20 years experience USB mouse should work during windows installation and after completing installation, USB Pen-drive should work but no USB device was working. Drivers are only needed to get USB 3.0 speed. Agent was unable to understand this. I cut the phone after saying thanks. I can bet that technical agent was wrong.
4/11/16- Again called customer care. This time I said my Laptop is dead. Agent asked me to sent invoice. I sent invoice by giving reply to HP email got from customer care. In this email HP generated a case ID [protected].
5/11/16- Sunday
6/11/16- I asked through email to HP customer care to update my case. Then I called HP customer care, who said no email received from my side. I did not get any Failure notification, that means emails delivered at destination.
7/11/16- I called customer care and asked to connect me with senior or head, as usual first agent connected me with another guy who listened my problem and then transferred to next department and said they will resolve my problem. But again after giving my case ID agent said they have not received invoice and could not precede case without it.
7/11/16- I took a contact in Punjab from My dealer and informed my problem that my case is not being registered, trying since 2nd of this month. Senior asked me to send email proof on his mail ID but he did not sent any message.
9/11/16- HP customer care called me that he is closing the case because of invoice not received.
Called HP Senior, but he said he is unable to help if I did not sent invoice.

This type of service is being given by HP which advertises No.1 Company in India in IT Sector. In 7 days I’m unable to register my complaint, solution will be provided after this. Customer care- agents are like robots, don’t have any brain, If emails are not being received, they can’t try any other alternate like WhatsApp or by hand to the person who will visit.