I had purchased my hp pavilion x 360 13 with serial no. 8cg6343dvd, part no. Y8j06pa in the month of october 2016.
Ever since i had purchased the hp laptop, i never had the satisfaction o[censored]sing the laptop as problems started creeping up as can be seen from my case ids no. [protected], [protected], [protected] & [protected]. The problem faced was that the cursor was on its own functioning without even touching the touch-pad. This i came to know now that the problem is not with the touch pad but with the touch screen.
The laptop had warranty of three years and as can be seen from the service extended that temporary solution was provided so as to avoid incurring huge cost to the company as the touch screen should have been replaced instead of the touch pad thus fleecing the customer and compromising their service, which hp is very well known for.
I request through this forum to arrange to replace the touch screen free of cost as this problem had surfaced during the warranty period itself and permanent solution was not provided.
Hope, hp, india will do the needful in case customer satisfaction is their prime motto and not otherwise. Was this information helpful? |
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