HP India — worst service experience from hp

‌sir i am abhijith from trivandrum kerala.. I buyed a hp laptop on 11/04/2017. Its keyboard got complaint before the gaurantee period. On 07/04/2018 i consulted the hp service center which is situated in karamana trivandrum kerala.. At the time of submision of lap for repair, technician told it will get repaired within a week for sure and now 1 month over i yet didnt got my lap repaired. Whenever i call service center they speak as if they dont care and keep on saying 2 more days.. Is this the way how you treat your customers.. I was a fan of hp. Please dont ruin my image on hp.. Please find a solution for my problem as soon as posible.. As mentioned above i have been waiting for my lap since over month