Hp — Laptop faulty within two days of purchase

shivam2010

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400061
Website:	www8.hp.com

I have purchased new HP Pavilion laptop on 15th of this month and after using of two days it was not booting up. As discussed with HP technician, he found issue with the motherboard.I have requested to replace the laptop asap because it was totally new. i am waiting from last 9-10 days but still there are no updates on this. I request you to intervene into this issue and push to get resolve quickly. Also the response from HP support staff is highly annoying.No clear deadlines. Please look into the issue.

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HP India Customer Care

Verified Support

Hi shivam2010,

Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Please provide your name, contact number, laptop's serial number, and email address to hpsupport.[protected]@hp.com. I will escalate your case to responsible personnel as soon as I get your information. Thanks!

I work for HP. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.