Hp — New laptop is defective_ need refund or replacement

The laptop was delivered on 21.06.2023 but it was defective in terms that one of the key is Non - Functional which shows that the product is not quality tested by the company. This is not expected from branded company like HP. I ordered a brand new laptop so that it works properly but having issue on the first day suggests that the productive is defective and other issues might crop up in future . Therefore, it is better to have such defective product replaced or returned. Fir this, i lodged a complaint with Amazon Customer care on 28.06.2023 which was well within the time of return/replacement. The executive attending the call assured us of timely complaint and assured us of return/replacement for which he said that he will sent us an email on which we have to respond but we did not receive any email. Post that due to some medical issue in the family i could not follow up. Now, yesterday i.e. 05.07.2023 I again followed up with Amazon Customer care and again i got the assurance of refund/replacement but no resolution till date. Today i.e. 06.07.2023, i again followed up with amazon customer care and after talking to multiple executives and waiting for long time on hold one of the executives disconnected the call in between. I am really tired of following up for a defective product. What is the use of buying a branded new product when it is not quality tested and troubles from very first day. Kindly look into the matter and i request you for return or replacement of my laptop so that i can have a peace of mind and do my professional work without any interruption of getting the repairs done every now and then. Kindly resolve at the earliest.