[Resolved] Hp — P077tx pavilion screen and battery issue (worst service)

pulzz

from Mumbai, Maharashtra

Address:

Ranchi, Jharkhand, 835215

In extended warranty, been 2 years almost, i keep my laptop as new as possible, it still looks new from outside, but, for a month or two, its battery showed decrease in backup though i always complete its cycle every time.
Its screen corner has a black shadow.

It is still in onsite warranty, and i contacted their customer service but they have been ignoring me for a week. I keep losing my cool day by day. I want this bad laptop to be replaced or repaired fully.

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Sep 12, 2016

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2016

HP India Customer Care's response Hi Pulzz, Thank you for choosing HP and addressing your concern to us. I am sincerely regret the inconvenience caused to you. Can you please send your contact details & previous case number to hpsupport.[protected]@hp.com so we can reach out to assist you directly? Thanks in advance! I am an HP employee. If the information hasn't solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support.

Verified Support

Aug 11, 2016

HP India Customer Care's response Hi Manish, I am sorry about the inconvenience you're facing.
I have sent this case details to the conecrned team and one of our technicians will get in touch with you soon.

I am an HP employee, If the information hasn’t solve your question, you can continue to post further questions or visit HP technical support website ( www.hp.com/in ) or visit HP Support Forum（ www.hp.com/supportforum ） for further help. Thank you for your support