Hp — Product hp 20 all in one pc

Address:	94304-1112
Website:	www.HP.com

Hi, We purchased this computer on 13th Aug 2015 (still in warranty), Since my office has a recent setup we just started using this computer. I am really disappointed with this machine Product HP 20 All in one Pc, Serial number: 3CR5040PF1, Product no: K5N45AA#ACJ, Model no: 20-2312in. It does not work online at all. I have spent 3 hours over phone talking to the technician. Even after that one of the them came over to check the computer left with no results. Most disappointing fact was that the customer service is zero and pathetic. The agent was Anuj Garg who i last spoke to with ref no: [protected]. He says the computer works fine and there is internet issue. Where i have different devices using the same internet which works fine with great speed. When offline it works ok however whats the use of the computer which does not work with basic websites like Facebook, Youtube, LinkedIn & Gmail. So the company provides 2GB Ram in the config. However it should at least support the basic online options. I was told that this is internet issue and get it checked by my internet provider & get your Ram upgraded. People are not dumb to not understand that its the ram with less capacity which does not allow the computer to function online. When asked the agent connect me to the concern person who can take decision about the same cause i left the option that if we could exchange this and get a new one and also pay extra to what is needed.He did not allow me to speak further and said that we are closing the case by mentioning the above. How ridiculous is that? Need a urgent solution to it.