HPGCL — Booking cancelled without notification

Address:

Bangalore, Karnataka

I am writing this in relation to our recent experience with HP Gas distributor Mathru Gas Co (Bangalore). Please note that the staff of Mathru Gas co always asks for extra money for delivering the cylinder at house door. Last time we paid 50rs for delivering a gas cylinder to our door step however their staff was asking for more money and started abusing us saying your flat is at 3rd floor and we don't deliver cylinders for free etc. He created a full scene at our society however we ignored him for his behaviour and did not say anything. But to our surprise this has been taken to the next level by Mathru Gas agency by cancelling our latest refill order no 520086 without intimation on the grounds we stay at 3rd floor. Though we had paid their staff for delivering the cylinder last time. I want to ask HPCL is there a policy for home delivery that consumer need to follow. Also advise why the staff asks for extra money for home delivery is it applicable if yes please confirm delivery charges and provide us a receipt for the same. We really want to see a quick action against this kind of behaviour from the supplier as this has impacted our day to day life. We have a patient at home and due to non delivery of cylinder on timely manner we are not able to cope up with our daily work. Looking forward to quick action against this unacceptable behaviour from this kind of public service provider.