[Resolved]  HSBC — Insecure HSBC and incompetent customer support

Address:

Bangalore, Karnataka

I am using Hsbc for 3 year. And Hsbc introduced more secure chip based card. For security reasons Hsbc disabled my old card. And someone from Chicago hacked my debit card and did transactions using my disabled debit card (ie the old insecure old card). Swiped for 37k in different transactions. This is the time when RBI gave an notice for bank to take liability for more than 10k. Our Hsbc support accepts all fact and require 60 working days to resolve the issue. I waited for 60 days and still the issue persists. And now the Hsbc asks for 9 more days. Hsbc is the worst private sector bank in India and most insecure. Hope you guys don't suffer my faith. Please let me know what can be done to make sure the insecure bank is penalized properly.