HTC India — Mobile phone htc 630 after arrived/purchase not charging

Address:

New Delhi, Delhi, 91

I have bought new htc 630 mobile phone from vijay sales janak puri showroom on 22/7/16 and after opened and found its not charging, next day we went vijay sales showroom they checked and found same problem (Dead arrived) but they did not exchange the set they refer to htc customer care, this is really very bad even product received dead they shoud replaced the mobile on their end why should customer suffer every time wether its their fault and manufacturer fault they should be responsible, now iam chasing to htc customer care,

Actually before purchasing any product must check review that was my mistake now its clear what is the company reputation 1800 complaint there and resolve only 29???