HTC — Purchase of HTC Desire 826

Address:

Thane, Maharashtra

Dear Sir, I Mr Sachin Shirali, have purchased the HTC desire 826 from Amazon on 24th April 2015 and the vendor was cloudtail. Its just been a month that my mobile is facing an issue with the touch screen. Its really been an unpleasant experience that a new handset which is just a month old can have such an issue. I had called amazon and informed about this and have asked to refund the money back and they mentioned that their policy doesn't allow for doing so and advised me to get in touch with the HTC service centre. Yesterday and Today ie; 26th and 27th May 2015 have visited the Service Centre which is in Dadar, Mumbai, they clearly mentioned that there is an issue with the hardware and also there is no guarantee that the mobile will be in good working condition post servcing. I also wish to highlight that one of my fellow colleague bought the same handset (HTC Desire 826) and the very next day her headphone was giving the problem and she had to return it back to Amazon. I cannot understand as to how come a new phone can have such an issue in just a month after buying. Am totally upset with this entire incident that am been told by Amazon to get in touch with you guys for the replacement. All am requesting is a refund of my money towards purchase of this handset. Also, a reputed brand like HTC, how can the handset be faulty and now i have to run from pillar to post to ask for the refund of this handset so purchased. kindly advice the way forward. I expect a revert from your end. Appreciate your assistance in this. Many Thanks and Regards, Sachin S Shirali Contact: +91-[protected]