Hyderabad Metropolitan Water Supply & Sewerage Board [Hmwssb] — Sewerage house choking, demanding money

Dear sir, I have given a complaint on sewerage choking at my house premises inside, my CAN :[protected], the persons visited on 28th March 2023, but they demanded money as I said it's free of cost, they told it is chargeable inside premises but as per rules it's not chargeable anyways, they told will not do and left, when I called toll-free of sewarage board they confirmed me it's free of cost and I have the call recording also, they told to contact area manager and give number Mr. Ramesh goud : [protected] he said I have to pay for the service if it's in house premises, when I said it's free of cost as I was told by customer service representative, still he is saying I have to pay 2000/- rs or else go to private service i have this recording also, i request you people to take serious action against this corrupt government servants. Please solve the problem of the sewerage issue.