[Resolved] Hypercity — good on display not entered in database

Arush Anand

from Nagpur, Maharashtra

Address:

New Delhi, Delhi, 110085

I was at your store in janakpuri yesterday and thought of buying a wild stone crime body perfume. I reached out to your teller to get the billing done. To my surprise the item was not listed in the database and the staff was very casual about it. It looks like they don't care if the goods are not sold. I left behind everything i wanted to buy because of this experience. I did lodge a complaint at the customer service desk but i was informed that they cannot share the complaint no. And that i should expect a call in 24 hours. Amazing level of professionalism.

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May 30, 2018

Complaint marked as Resolved

HyperCITY customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2018

HyperCITY Customer Care's response Dear Customer

Thank you for writing in.

Firstly we would like to apologize for the inconvenience.

Please be rest assured that we shall look into your complaint and try to resolve the same at the earliest, as we always strive that the shopping experience of our esteemed customer is a happy one.

Your complaint and feedback shall give us the opportunity to remedy any issues that may exist and improve our service further.

In order for us to provide prompt response to your feedback and complaint, we would appreciate if you could provide us your contact number.

Once again, please accept our sincere apologies as we look forward to serve you better. If you require any further assistance, please do not hesitate to contact our customer care at[protected] any time between 9:00 am to 10:00 pm Monday to Sunday.

Thanking You!