Hyundai Motor India — A/C cooling - Grand i10

Dear Team

Good Afternoon.

I am the proud owner of Hyundai Grand i10. I bought this car from Lakshmi Hyundai, Chennai in the Month of April 2016 and since then my car is maintained by them periodically.

However, recently i had a problem with my a/c - as there was NO cooling, i approached PeeYesYem Hyundai one of the service points for Hyundai for necessary update and correction. I had an a/c issue in 2018 and replaced the coil by Lakshmi Hyundai under warranty. Again there was cooling issue and the same was done by Lakshmi Hyundai since the a/c wiring was cut by rat.

while leaving my said car to PeeYesYem before Deepavali and i specifically told this to the service engineer to first check and then update. However, the service engineer called my that there might by coil issue or gas issue and they have to remove the dashboard to check. But once I explained them to first check the wiring, the service engineer came back to me and told that there is rat bite and hence replacing the entire wiring set and charged me INR 2500. He hasn't told me about anything in regard to coil or gas issue.

the next day i again found the same a/c cooling problem and informed them immediately about the same and the service engineer was kind enough and told me that he was away for Deepavali and once he back to work, he would do it.

two days back, the car was picked up and i got a feed back that the coil might be damaged and however, he will fill the gas which will give the cooling effect and charged me 800.

again the same problem persists and he was telling me that the coil should be changed and the cost would be around 9000+.

Please correct me if i am wrong:

- my car from the date of purchase till date serviced by an Authorised Hyundai sevice centre
- the service engineer is duty bound to tell the customer the exact issue and guide for the solution
- like private garage, the mechanics should normally add additional issues and charge the customer
- kindly tell me is it the duty of the service engineer to tell me the issues and guide me how the correction has to be done. unfortunately this was NOT done by the service engineer rather mislead me and charged me unnecessarily without analysing the issue on hand.

now i request you as Hyundai Motor India to check the a/c system and update me the correct position with transparency viz without hiding anything to safeguard the service provider.

please let me know to whom should i talk and leave the car for proper analysis and guidance.

Hope to get a positive response from your end soon.

thanks and regards

Narayan
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