[Resolved]  Hyundai Motor India — Bad service provided

Address:

Bangalore, Karnataka

Dear Hyundai Team, I am writing this Mail as i am in the receiving end of bad service provided by your service center at Kalyannagar, Bangalore. On 24th July, I had left my Car (KA 14 M 7143 - Santro Xing) to service & it was handled by one of the rechnicians. It was assured to us that servicing will be over by evening & they would give us a call back for the delivery. We didn't receive any calls from the center even on Friday & we ourselves have to make a call on Saturday to the service center and inform them that we are coming in 2 Hrs to collect the car. It was told that car is ready & we can come to collect. When we went to the center we were unattended & made to wait for 1 hr. Frustrated we went to the manager who was downstairs & told him to arrange for the delivery. It was found that car was parked inside, though some cleaning was done, dust had piled up on the car & there was no one to take quick action. Irritated by this we have to tell them that we would be returning tomorrow & keep car ready on Sunday 27th July. As usual to make sure we told them in prior to arrange the car within our arrival. We were told to make the payments & finally when we got the car, we were not at all happy about the cleansing. Even the visible stains were not wiped properly & even after reporting it we found the associated persons were very very lazy & careless to act on it. Finally very much dissatisfied about the service, I want to stress about 2 things here - 1) There was no call from the service center to intimate us about the completion of service. When called we were told that person responsible handling our service is on leave. If he is on leave, does it mean that no one should take care about it & make us to wait forever ??? There is lot of communication gap with the members over there as we were unattended for longer time when we went to collect our car & some people over there don't have any idea on whom to contact or what to do. 2) Secondly unhappy about the finishing touch, there were lot of visible stains which could have easily wiped & also when told there was too much of lethargic attitude displayed by the team. They didn't even bother to give the feedback form as they are themselves guilty of providing bad service. We had a fairly good experience in one of the less developed cities like Shimoga previously with Hyundai & never expected such bad response in much developed city like Bangalore. I hope you people take this mail seriously . The lengthy size of this mail shows the frustration in me about your service. Hope you take some strict action & educate your service centers to drive customers to full satisfaction. Better if the team calls up to hear the feedback from us in more detail. Regards, Thirumala Rao K Mobile - [protected]